In a federal complaint, Real Estate Exchange (REX), an Austin, Texas-based brokerage firm that offers low-fee listings, claims Zillow and NAR’s practices are discriminating against its company, therefore hurting competition — and consumers. Zillow Group owns both the Zillow and Trulia websites.
On typical listings, sellers pay broker fees of 5% to 6%, which are split among the agents on both sides of the deal. But REX uses a sales model that eliminates the buyer’s agent commission and charges a fee that can be as low as 2% of the final sales price.
REX said it filed its suit after its clients complained that their property listings were being buried and were more difficult to find in search results on the real estate sites.
In addition to lodging the antitrust complaint in federal court, REX filed a preliminary injunction motion asking for immediate relief.
“We’re suing Zillow and NAR because they are ganging up and trying to stop us from bringing lower fees to consumers,” Jack Ryan, chief executive officer of REX, told CNN Business. “There is no reason it should cost 6% to sell a home in the 21st century. We can do well with prices that are half of that.”
REX is not a member of NAR or a Multiple Listing Service, which is a private network of databases that agents use to share information about their listings and get them in front of the widest possible audience.
REX asserts that the MLS and NAR do not operate for consumer’s interest because they seek to keep compensation high and employment strong for their members. Rather, REX says it operates licensed brokerages and employs salaried licensed agents, which allows it to keep costs low for its customers.
At issue in the complaint is the idea of “co-mingling” listings that are offered by different sources and with different amounts of commissions in one place, specifically on Zillow and Trulia.
REX cites an update to the Zillow and Trulia websites that took place in January, alleging the change caused listings from agents that are MLS members to appear under a default tab labeled “Agent listings.” Those that don’t belong to an MLS are relegated to a separate tab labeled “Other listings” that needs to be clicked on in order to be viewed. According to the complaint, the “Agent listings” label is inaccurate because it is not all agent listings, only MLS agent listings.
In addition to REX’s listings and those from agents that are not members of an MLS, the “Other listings” tab includes pre-foreclosure listings and those that are for sale by owner or directly through a developer. Some non-MLS listings, like those from REX, offer a nontraditional commission structure.
A Zillow spokesperson said the company believes the claims are without merit and intends to defend itself.